The Airport Service Quality Awards honor flight hubs that exceed expectations, as voted by passengers.
Passengers have selected the world’s best airports for customer experience during the annual Airport Service Quality Awards. The Airports Council International runs the awards based on live surveys examining the satisfaction levels of travelers departing and arriving at airports. The top 20% of airports in each size and region category are recognized.
Abu Dhabi International Airport was named the best for its arrival experience, along with Hartsfield-Jackson Atlanta International Airport and Kempegowda International Airport in India. The award recognizes the commitment of Abu Dhabi Airports to providing passengers with the best possible travel experience.
Among the celebrated large airports globally are Rome-Fiumicino International Airport and Singapore Changi Airport, which were recognized for overall quality, dedicated staff, cleanliness, and passenger ease in getting around the space.
Indonesia’s Sultan Hasanuddin International Airport won awards in five out of six categories, including Asia Pacific’s best airport handling five to 15 million passengers and the most enjoyable airport experience in the region. Mumbai’s Chhatrapati Shivaji Maharaj International Airport was named the world’s best large airport for customer service.
In the Middle East, Muscat International Airport was named the best medium-sized airport, while Jordan’s Queen Alia International Airport ranked first for airports processing up to 15 million travelers. Salalah Airport on Oman’s south coast ranked first for small airports in the Middle East.
Notable names missing from the awards shortlist were Dubai International Airport and Doha’s Hamad International Airport. The rankings in the region appear to have taken into consideration airports handling up to 25 million passengers per year, despite multiple airports in the Middle East being able to handle more travelers than that.
Running since 2006, the annual airport passenger satisfaction survey from the council is conducted at about 400 participating airports in 95 countries. About 465,000 surveys were collected last year, and awards were announced for 75 airports worldwide. The Airports Council International has been contacted for comment.